Contacting Us

If you have questions about this Policy or our privacy practices, you can contact us at:

O.Space

Email: privacy@oopen.space
Address: JTC Launchpad @One-North, Block 73 Ayer Rajah Crescent, #01-12, Singapore 139952

What Information Do We Collect?

We collect information about you in three main ways: information you provide directly, information collected automatically, and information from other sources.

1. Information You Provide Directly

You may provide information to us when you:

Fill out forms on our Sites (e.g., “Contact Us,” “Calculate,” “Book a Consultation,” “Pre-Order,” or “Subscribe”);
Subscribe to newsletters or marketing communications;
Communicate with us via email, social media, or messaging apps;
Provide feedback, participate in surveys, or respond to questionnaires;
Meet us at events and share your contact details (e.g., business cards, QR code scans, sign-up forms).

The information you provide may include:

Contact and profile information
- Name
- Email address
- Phone number
- Company name and role
- Country/region
- Links to your professional or social media profiles (if you choose to share them)
Business and project information
- Details about your space or project (e.g., type of business, floor area, intended layout, fit-out requirements, budget and timeline ranges)
- Any information you share in free-text fields, attachments, or messages
Account information (if we enable accounts)
- Username, password, and other details you choose to store in a profile
Transactional and payment information
- Limited billing details, such as name, billing address, and contact information
- Payment data (such as card details or other payment methods) is generally processed directly by our payment service providers and not stored in full by O.Space.
Marketing preferences
- Your choices about whether and how you would like to receive marketing or event updates from us.

2. Information We Collect Automatically

When you visit or use our Sites, we automatically collect certain information, including through cookies and similar technologies. This may include:

Device and usage information
- IP address
- Browser type and version
- Operating system and device type
- Language settings
- Referring and exit pages
- Pages viewed, links clicked, time spent on pages, and other usage data
Approximate location information
- Estimated location derived from your IP address (e.g., country or city). We do not collect precise GPS location.
Cookie and tracking information
- Our Sites may use cookies, pixels, tags, and similar technologies to:
  - Remember your preferences (e.g., language, form inputs);
  - Understand how visitors use our Sites;
  - Improve performance, design, and content;
  - Support basic analytics and, where applicable, marketing campaigns.

You can control cookies through your browser settings (see “Your Choices” below).

3. Information We Collect from Other Sources

We may receive information about you from:

Event partners or networking platforms (e.g., if you registered for an event where we are a participating company);
Professional networking platforms, where you connect with us or publicly list your information;
Analytics and marketing providers (e.g., website analytics tools that provide aggregated or pseudonymised data);
Publicly available sources (e.g., company websites, public directories).

If we combine information from these sources with information we collect directly from you, we will treat the combined information as personal information in accordance with this Policy.

Sensitive Personal Information

We do not intentionally collect or request “sensitive” categories of personal data (such as details about race, religion, health, or sexual orientation). We ask that you do not share such information with us.

Payment card data and similar financial information are handled primarily by our payment service providers; we do not store full payment card numbers on our own systems.

How Do We Use Your Personal Information?

We use your personal information for the following purposes:

1. Service Delivery and Operations

To operate, maintain, and improve our Sites and services, including to:

Provide you with information you request (e.g., proposals, pre-order details, product specifications);
Review your project inquiries and prepare estimates or responses;
Manage pre-orders, consultation bookings, and other transactions;
Communicate with you about your inquiries, quotes, orders, or changes to our terms and policies;
Provide customer support and respond to your questions or feedback.

2. Service Personalisation

To make your experience more relevant and efficient, including to:

Remember your preferences and choices (e.g., saved form data, language settings);
Tailor communications based on your interests (e.g., type of business, region, or project stage).

3. Research, Analytics, and Service Improvement

To understand how people use our Sites and how we can improve them, including to:

Monitor usage trends, traffic, and interactions with our content;
Diagnose technical issues and maintain site performance and security;
Develop and refine our product offerings, tools, and communications;
Run surveys or feedback sessions to better understand customer needs.

4. Marketing and Communications

Where permitted by law and consistent with your preferences, we may use your information to:

Send newsletters, event invitations, and updates about our products, offers, and initiatives;
Share content that may be relevant to you (e.g., case studies, pilot calls, or launch announcements);
Measure the performance of our marketing efforts (e.g., email open rates, clicks, and conversions).

You can opt out of marketing communications at any time (see “Your Choices” below).

We do not sell your personal information to third parties. If, in the future, we support targeted advertising through third-party platforms that requires sharing limited information (e.g., hashed emails or cookies), we will update this Policy and provide any required opt-out mechanisms.

5. Compliance, Security, and Protection

We may use your information to:

Maintain the security and integrity of our Sites, systems, and business;
Detect, prevent, or investigate fraud, security breaches, or other malicious activity;
Enforce our terms, policies, and other agreements;
Comply with legal obligations and respond to lawful requests from authorities.

6. Aggregated, De-Identified, and Anonymous Data

We may de-identify or aggregate personal information so it no longer identifies you. We may use and share this aggregated or anonymised information for any lawful business purpose, such as improving our services or understanding market trends.

7. Other Uses

We may use your information for other purposes that we explain to you at the time of collection, or with your consent where required by law.

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When Do We Share Your Personal Information?

We do not sell your personal information. We may share it with third parties in the following situations:

Service providers
We work with trusted third-party vendors that help us operate our business and Sites, such as:
- Website hosting and infrastructure providers;
- Analytics and measurement tools;
- Email and communication platforms;
- Customer relationship management (CRM) tools;
- Payment processors or financial services providers.
These providers are only allowed to use your information as needed to perform services on our behalf and are required to protect it.
Payment processors
When you make a pre-order or pay a fee, your payment information is processed by a third-party payment service. Their privacy policy governs their use of your payment details.
Professional advisers
We may share information with our lawyers, auditors, accountants, and other professional advisers where reasonably necessary to protect and manage our business.
Business transfers
If O.Space is involved in a merger, acquisition, financing, reorganisation, or sale of all or part of its business or assets, your information may be shared with the relevant counterparties as part of that process.
Compliance and legal requests
We may disclose information if we believe it is reasonably necessary to:
- Comply with applicable laws, regulations, or legal processes;
- Respond to lawful requests from public authorities;
- Protect the rights, safety, or property of O.Space, our users, or others.
With your consent
We may share your information with third parties for other purposes when you explicitly ask us to or consent to such sharing.

We may also share aggregated or de-identified information that cannot reasonably be used to identify you.

Your Choices

1. Marketing Communications

You can opt out of marketing emails at any time by:

Clicking the “unsubscribe” link in the email; or
Contacting us at marketing@oopen.space.

Please note that even if you opt out of marketing communications, we may still send you non-marketing messages related to your inquiries, orders, or our ongoing business relationship.

2. Access, Update, or Delete Your Information

You can request to:

Access the personal information we hold about you;
Correct inaccurate or incomplete information;
Delete certain information, subject to legal or legitimate business reasons for retention.

To make such a request, contact us at privacy@oopen.space. We may take steps to verify your identity before fulfilling your request.

3. Cookies and Similar Technologies

Most browsers allow you to manage cookies, including blocking or deleting them. If you disable cookies, some features of our Sites may not function properly.

For more detailed control, you can:

Adjust your browser settings to block or limit cookies; and/or
Use browser add-ons or privacy tools to manage tracking.

4. “Do Not Track” and Global Privacy Controls

Some browsers enable “Do Not Track” (DNT) or similar signals. Our Sites do not currently respond to DNT signals. If we begin to support browser-based global privacy controls in a way that changes how we handle your data, we will update this Policy.

How Long Do We Keep Your Information?

We keep your personal information only for as long as necessary to:

Fulfill the purposes described in this Policy;
Comply with legal, tax, and regulatory requirements;
Resolve disputes and enforce our agreements.

Retention periods may vary depending on the type of data and the context of our relationship with you. When information is no longer needed, we will delete or de-identify it where reasonably possible.

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Our Policy on Children

Our Sites and services are intended for business users and adults. They are not directed to children under 18, and we do not knowingly collect personal information from anyone under 18.

If you believe a child under 18 has provided us with personal information, please contact us at privacy@oopen.space, and we will take steps to delete such information.

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European Privacy Notice (EEA, UK, Switzerland)

If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland (“Europe”), the following additional information applies.

Legal Basis for Processing

We process your personal information under one or more of the following legal bases:

Contractual necessity – to provide services or information you request (e.g., respond to inquiries, process pre-orders).
Legitimate interests – to operate and improve our Sites and business in a way that does not improperly override your rights and freedoms (e.g., analytics, security, basic marketing to business contacts).
Compliance with legal obligations – to meet legal, regulatory, accounting, or reporting obligations.
Consent – where required by law (e.g., for certain marketing or cookies). You may withdraw your consent at any time.

European Data Subject Rights

Subject to applicable law, you may have the following rights:

Access – To obtain confirmation whether we process your personal data and receive a copy.
Rectification – To correct inaccurate or incomplete personal data.
Erasure – To request deletion of your personal data in certain circumstances.
Restriction – To request that we limit processing of your personal data in certain cases.
Portability – To receive certain personal data in a structured, commonly used format and transmit it to another controller.
Objection – To object to processing based on our legitimate interests, including direct marketing.
Withdrawal of consent – Where processing is based on consent, you may withdraw consent at any time.

To exercise these rights, please contact us at privacy@oopen.space. We may ask for information to confirm your identity.

Complaints

You also have the right to lodge a complaint with your local data protection authority. Contact details can be found here:

EEA: European Data Protection Board – supervisory authorities directory
UK: Information Commissioner’s Office (ICO)
Switzerland: Federal Data Protection and Information Commissioner (FDPIC)

U.S. State Privacy Notice (Including California)

If you are a resident of a U.S. state with a comprehensive privacy law (such as California, Colorado, Connecticut, Utah, or Virginia), you may have certain rights regarding your personal information.

Categories of Personal Information

In the 12 months preceding the effective date of this Policy, we may have collected the following categories of personal information:

Identifiers (e.g., name, email address, IP address)
Commercial information (e.g., pre-order or consultation details)
Internet or network activity (e.g., interactions with our Sites)
Professional or employment-related information (e.g., your role and company if you are a business contact)

We collect these categories for the purposes described in “How Do We Use Your Personal Information?” above.

We Do Not Sell Your Personal Information

We do not “sell” or “share” your personal information for cross-context behavioral advertising as those terms may be defined under U.S. state privacy laws. If this changes in the future, we will update this Policy and provide appropriate notice and opt-out mechanisms.

Your Rights

Subject to applicable law, you may have the right to:

Request access to the personal information we have about you;
Request correction of inaccurate personal information;
Request deletion of personal information we collected from you;
Obtain information about how we handle personal information;
Appeal our decision if we decline your request (where applicable);
Be free from unlawful discrimination for exercising your privacy rights.

To exercise these rights, contact us at privacy@oopen.space and indicate that your request relates to U.S. state privacy rights. We may need to verify your identity before acting on your request.

You may also, where permitted by law, designate an authorised agent to make requests on your behalf, subject to appropriate verification and documentation.

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International Transfers

O.Space may process and store your information in countries other than where you are located. These countries may have data protection laws that differ from those of your home country.

Where required by law (e.g., for transfers from Europe), we use appropriate safeguards such as standard contractual clauses or other lawful transfer mechanisms.

How Do We Protect Your Information?

We take reasonable technical and organisational measures designed to protect your personal information against accidental or unlawful destruction, loss, alteration, or unauthorised access, use, or disclosure.

However, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security, and you use our Sites at your own risk.

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Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. For significant changes, we may also provide additional notice (for example, by posting a prominent notice on our Sites or sending you an email, where appropriate).

We encourage you to review this Policy periodically to stay informed about how we handle your information.

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